CHANGING OR CANCELLING AN ORDER
In the event you may wish to change or cancel your order and we have not already packaged & shipped it, please contact our Sales Team on:
Please have your order number and the date of when you placed your order available.
If your products have already been dispatched and/or delivered, please see our returns policy.
DELAYS AND NON-DELIVERY
All reasonable efforts are made to dispatch orders same day; we shall however hold no liability whatsoever in respect to delays in delivery by couriers or non-delivery howsoever caused.
Dates quoted for delivery are approximate only and, in this respect, times shall not be of the essence of the contract. It shall suffice for the Company to deliver within a reasonable time of the date of delivery quoted, regard being had to all the surrounding circumstances. Where the Company offers delivery to a site nominated by the Customers, then its obligation shall be to delivery as near to the site as a safe hard road permits. The Customer shall provide free of charge any labour or machinery required for the purpose of unloading, loading or stacking. In the event of any goods or packing or container being delivered and deposited, whether on the public roadway or elsewhere the Customer shall be responsible for all steps that need to be taken for the protection of persons or property in relation to such goods, packing or container, and shall indemnify the Company in respect of all or any costs, claims. Losses or expenses which the Company may incur as a result of such delivery. The Company cannot accept liability of any direct or indirect loss arising from delays caused by Act of God, fire, flood, accident, power failure, machinery breakdown, war or threat of war, loss or delay in transit, strike, lockout, industrial action, difficulties in obtaining raw materials or from any other cause beyond the Company’s reasonable control.
EXAMINATION OF GOODS
Goods must be examined forthwith on delivery The Company shall replace any goods damaged or lost in transit by our couriers to the place of delivery, provided such damage or loss is marked on the courier’s delivery sheet and is also reported to the Company in writing within 2 working days of such a delivery. No other liability shall be accepted by the Company in respect of any such damage or loss. Claims for incorrect, short delivered or any rejection of the goods on any other grounds must be notified to the company in writing within 2 working days of receipt. Delivery is ex works unless otherwise stated in writing
RETURN OF GOODS
Items can only be returned only with the Company’s express authority. A 30% restocking handling charge will be applied to goods returned for credit after they have been correctly supplied according to the Customers’ order. Specials and goods that are manufactured to meet the Customers’ requirements cannot be returned.
1. Contact our Sales Team with your:
- Order number
- Invoice number
- Reason for return
- Whether a replacement or refund is required
2. You will then be issued with a Returns Number and/or Returns Note.
A product may not be accepted for return without a Liam A Barry (Engineering Supplies) Ltd; Returns Number and/or Returns Note.
3. Returns options:
- A member of our customer care team will provide you with a return note and shipping address for postal returns. (at your own cost)
- If you wish to return in person, a member of our customer care team will provide you with a return note/number and liaise with you to schedule the return.
Please note Liam A Barry (Engineering Supplies) Ltd will refund the price of the item to the buyer or exchange the product once it is received by us and inspected.
A refund of the delivery charge will only be given in the instance of incorrect, damaged, or faulty goods.
Due to the technical nature of some of our products, goods returned as faulty may have to undergo extensive testing. This may delay the acceptance of the return and any subsequent credit or exchange. Customers seeking continuity of supply can purchase a replacement immediately and then the cost of any goods deemed faulty by Liam A Barry (Engineering Supplies) Ltd will then be credited to compensate the new purchase.
If you need further assistance, please contact our Sales Team
MADE TO ORDER PRODUCTS
Liam A Barry (Engineering Supplies) Ltd will not accept the return of any goods specially ordered or manufactured to the customer's requirements. This includes cut lengths of hose and hose assemblies.